How can I get a refund on a payment?
To request a refund on a payment, please submit a new request via the Support Center. Be prepared to provide the payment amount, the date you made the payment, and your confirmation number, if applicable. For step-by-step instructions, see below. Please allow 48-72 hours for a response.
If your refund request is approved, we will typically process it within a week.
Note: We cannot issue a refund if doing so will result in your account being past due.
To request a refund via the Support Center:
- Log in to the Support Center by clicking here
- Click on “Create New Request” from the upper right corner and select “Payment Inquiry” from the new request popup
- Enter your relevant information in the Additional Details field and include that you’re asking for a refund
- One of our Team Members should be in touch within 48 to 72 hours